It’s important that your products/items reach you safely, and in the condition they are supposed to be in.
*We plan to introduce, shortly, product insurance to add another layer of ensuring your product safety.
To ensure the safety of your products/items, it’s important you follow certain basic steps;
Review Profiles and References Carefully
Whenever you place an order, take the time to carefully review traveler profiles. Read what travelers say about themselves and what other members have said about them. Give yourself the time to thoroughly read through all the information available and don’t compromise. If you’re uncomfortable, keep looking.
Trust your instincts
If a person, situation or profile seems unsafe for any reason, move on. Don’t worry about seeming rude. Be clear about your boundaries and don’t be shy about stating them. Communicate clearly with others and take care of yourself. If you’re uncomfortable asking the traveler to deliver products/items at your house, arrange to pickup products/items at a public place.
Have A Backup Plan
Know your options. If something doesn’t work out with a traveler, or if they misrepresented themselves or their travel plans, make sure you have an alternate way, or another traveler searched for.
Be Informed about the culture where you are traveler is coming from
Do your homework, and be sure you’re aware of cultural differences and sensitivities of travelers. Gender roles and expectations can differ wildly.
Research on customs requirements.
It’s important that you understand it well that the products
Communicate Through iCanBring
Never give out your phone number or email address to a new person until you have decided to engage that person. Use only the website and web app to communicate. Confirming orders and keeping all communication on iCanBring helps our Trust and Safety team identify issues and react quickly.
Report Negative Experiences
Our Trust and Safety team is here to help build the safest and most trusted community possible. Reporting safety concerns to iCanBring helps keep future customers and travelers safe. Confidentially report negative experiences or safety concerns.
We understand that you, as a traveler, wants to be sure that the products you carry will not bring any set of problems to you, like customs, illegality or damaged products/items.
To ensure the safety of your products/items, it’s important you follow certain basic steps;
Review Profiles and References Carefully
Whenever an order is placed to you, take the time to carefully review customer profiles. Read what customers say about themselves and what other members have said about them. Give yourself the time to thoroughly read through all the information available and don’t compromise. If you’re uncomfortable, decline.
Trust your instincts
If a person, situation or profile seems unsafe for any reason, move on. Don’t worry about seeming rude. Be clear about your boundaries and don’t be shy about stating them. Communicate clearly with others and take care of yourself. If you’re uncomfortable delivering the products/items to a customer’s, arrange to get the products/items picked-up at a public place.
Misrepresentation
Know your options. If something doesn’t work out with a customer, or if they misrepresented themselves or their products/items, just decline to bring the products/items and inform our customer care at support@icanbring.com.
Be Informed about the culture where you are traveling
Do your homework, and be sure you’re aware of cultural differences and sensitivities of customers. Gender roles and expectations can differ wildly.
Research on customs requirements.
Communicate Through iCanBring
Never give out your phone number or email address to a new person until you have decided to engage with that person. Use only the website and web app to communicate. Confirming orders and keeping all communication on iCanBring helps our Trust and Safety team identify issues and react quickly.
Report Negative Experiences
Our Trust and Safety team is here to help build the safest and most trusted community possible. Reporting safety concerns to iCanBring helps keep future customers and travelers safe. Confidentially report negative experiences or safety concerns.
